RETURN POLICY

Start Here: Cancel or Return?

Decide what’s needed first — cancellation or return. If your order hasn’t shipped yet or entered production, you can cancel it and receive a full refund to your original payment method. Once the order ships, cancellation is no longer possible. At that point, your only option is to initiate a return — provided it meets our eligibility window and condition requirements.

Step 1: Check Eligibility

Before requesting anything, confirm your request fits within these boundaries:

  • You’re within 14 days of receiving your order.
  • The item is unused, in original condition, and includes all original packaging.
  • You have proof of purchase — either your order confirmation email or receipt.

These conditions must all be met for your return to move forward. Items missing packaging, showing signs of use, or submitted beyond the 14-day window cannot be accepted.

Step 2: Get Approval & Address

Do not ship anything yet. Contact our customer service team at cs@techsoftvibe.com first. We’ll verify your eligibility, approve the return, and send you personalized return instructions — including the correct address. This step ensures your package goes to the right facility and avoids delays, misrouting, or accidental shipment to the manufacturer.

Step 3: Ship Your Item

Once you’ve received written approval and the designated return address, pack the item securely using its original packaging. You’re responsible for return shipping, but here’s what we guarantee: you’ll only pay one shipping fee related to this return — no hidden charges or duplicate fees. And if your return is approved, TECHSOFTVIBE will not apply any restocking fees.

Step 4: Refund Timeline & Tracking

After we receive and inspect your returned item, we’ll process your refund immediately. Approved refunds are issued to your original payment method and completed within 7 days of approval. Keep in mind: while processing happens quickly on our end, the time it takes for funds to appear in your account depends on your bank or card issuer — not on TECHSOFTVIBE.

What If My Refund Is Delayed?

If you’ve received our refund confirmation email but haven’t seen the funds in your account yet, follow this sequence:

  • Review your bank or credit card statement — sometimes transactions take a few extra business days to post.
  • Contact your credit card issuer to check for pending authorizations or processing holds.
  • Reach out to your bank directly if the delay persists beyond their typical timeline.
  • Only after completing all three steps above — and still seeing no movement — contact us at cs@techsoftvibe.com.

Contact cs@techsoftvibe.com now to start your return.