Questions? We answer them fast — here’s how to solve common issues.
Fix a shipping address mistake → contact us before dispatch
Update your shipping address only if the order hasn’t shipped yet; once packed or dispatched, no changes are possible.
Track your order → check your confirmation email after shipment
Tracking activates after your order has been shipped, and the carrier link appears in your confirmation email.
Report wrong or broken item → email within 30 days of receipt
Send your claim to cs@techsoftvibe.com within 30 days of receiving your order. Include:
- Your order number
- The product name or code
- Photos showing the issue
- A clear description of what’s wrong
Return an item → keep it in original condition, tags attached, unused
Returns are accepted only for items in original condition — tags must remain attached and there must be no visible signs of use. Clearance items are excluded from this policy.
Get restock alerts → sign up with your email for notifications
Restocking typically happens within a few weeks; entering your email triggers automatic restock alerts.
Apply a missed discount code → request as soon as possible
Email cs@techsoftvibe.com with your order number and promo code — application is subject to feasibility and discretion.
Change or cancel order → not possible after placement
Orders cannot be modified once placed due to rapid processing — verify all details before checkout.
Still stuck? Reply to your order confirmation email or write to cs@techsoftvibe.com — we respond within 24 business hours.
